Branch Leader: Sales, Service & Growth

Citizens; Berkeley Heights (NJ); On-site; USD 81,000 - 111,000; Full time

Job summary

Citizens is seeking a Branch Manager to lead a high-performing team and deliver outstanding customer experiences. You will drive branch performance, sales growth, and coaching for colleagues to achieve personal and branch goals.

The role emphasizes leadership, branch operations, and community engagement in a fast-paced, digital-first banking environment. You will partner with local organizations to strengthen relationships and ensure compliance with regulatory requirements while guiding

Qualifications

• High School diploma or equivalent required.
• Leadership experience with proven ability to coach and develop to drive sales excellence, ensure the delivery of world-class customer service, and operational integrity in a high-volume branch environment.
• 4 years sales management experience in Retail or Branch Banking environment.
• Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment.
• Drive an exceptional customer experience validated through customer satisfaction surveys.
• Maintain strong partnerships with community & civic organizations.
• Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a unique identifier from the NMLS.

Responsibilities

• Lead your team in exceeding customer expectations and driving branch performance.
• Oversee sales growth and customer experience in a digital-first banking environment.
• Develop colleagues to meet evolving business needs through coaching plans and growth opportunities.
• Direct all colleague and sales activities to ensure key targets are met or exceeded.
• Engage with the local community to cultivate new customer relationships and deepen existing ones.

Skills

Leadership

Sales management

Customer service

Communication

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Citizens is seeking a Branch Manager to lead a high-performing team and deliver outstanding customer experiences. You will drive branch performance, sales growth, and coaching for colleagues to achieve personal and branch goals.

The role emphasizes leadership, branch operations, and community engagement in a fast-paced, digital-first banking environment. You will partner with local organizations to strengthen relationships and ensure compliance with regulatory requirements while guiding