Branch Manager: Lead Growth & Customer Experience

Us Bank; Oakland (CA); On-site; USD 111,000 - 135,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Job summary

U.S. Bank is seeking a Branch Leader who will guide multiple branches to deliver an exceptional customer experience and meet business goals. You will coach teams, ensure compliance, and collaborate with partners across wealth, business banking, mortgage, and payments services to meet customer needs.

The role emphasizes leadership, digital fluency, and market growth through local initiatives and community engagement.

Qualifications

• Bachelor's degree or equivalent work experience.
• Strong leadership and customer service experience in banking or sales.
• Thorough knowledge of regulatory, policy and compliance issues.

Responsibilities

• Empower and guide team to deliver exceptional customer experiences and meet performance goals.
• Lead through change and navigate ambiguity with agility.
• Coach and develop team members to improve performance and collaboration with partners.

Skills

Leadership

Customer experience

Communication

Regulatory compliance

Coaching & mentoring

Education

Bachelor's degree

Tools

CRM systems

Job description

U.S. Bank is seeking a Branch Leader who will guide multiple branches to deliver an exceptional customer experience and meet business goals. You will coach teams, ensure compliance, and collaborate with partners across wealth, business banking, mortgage, and payments services to meet customer needs.

The role emphasizes leadership, digital fluency, and market growth through local initiatives and community engagement.