Branch Growth Leader: Elevate Customer Experience & Sales

Citizens Financial Group; Philadelphia (Philadelphia County); On-site; USD 90,000 - 120,000; Full time

Job summary

Citizens Financial Group seeks a Branch Manager to lead a high-performing team, drive sales growth, and deliver an exceptional customer experience across a branch network. You will coach colleagues, foster community relationships, and ensure strong operational practices in a fast-paced, high-volume environment.

The role emphasizes digital-first banking, talent development, and translating business priorities into actionable plans that energize staff and customers alike while maintaining

Qualifications

• High School diploma or equivalent required.
• Leadership experience coaching to drive sales excellence and customer service in a high-volume branch.
• 4 years sales management in Retail or Branch Banking environment.
• Proven record managing objectives to meet sales goals and branch profitability.
• Commitment to SAFE Act background checks and NMLS requirements.
• Bachelor’s degree preferred in retail banking or related field.

Responsibilities

• Lead branch performance, sales growth, and customer experience.
• Coach and develop colleagues to meet personal and branch goals.
• Direct all branch activities, ensuring compliance and operational integrity.
• Drive community partnerships and talent development.
• Operate in a digital-first environment with mobile and online banking.

Skills

Leadership experience

Coaching & development

Sales excellence

World-class customer service

Operational integrity

High-volume branch operations

Customer relationship building

Education

High School diploma or equivalent

Associate/Bachelor’s degree preferred

Job description

Citizens Financial Group seeks a Branch Manager to lead a high-performing team, drive sales growth, and deliver an exceptional customer experience across a branch network. You will coach colleagues, foster community relationships, and ensure strong operational practices in a fast-paced, high-volume environment.

The role emphasizes digital-first banking, talent development, and translating business priorities into actionable plans that energize staff and customers alike while maintaining