Branch Experience Leader - Growth, Coaching & Community

J.P. Morgan; Lee (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Chase is seeking a Branch Manager to lead a storefront team, drive deposits and investments, and deliver outstanding customer service. The role emphasizes hospitality, team development, and operational excellence within a fast-paced banking environment.

You will coach staff, manage branch operations, and build strong relationships with clients and local businesses while upholding risk controls and compliance across the branch. Travel for training may be required.

Qualifications

• Strong leadership and coaching abilities with a track record of developing teams.
• Ability to build lasting relationships with clients and local businesses.
• Proven multitasking skills and the ability to manage competing branch priorities.
• Experience maintaining a strong risk/control environment and adherence to policies.
• Willingness to travel for training and meetings as required.

Responsibilities

• Lead and supervise the branch team to deliver attentive, hospitality-driven service.
• Grow deposits and investments by implementing effective growth strategies.
• Coach and develop staff, providing feedback and recognition to boost morale.
• Foster community relations and partnerships to strengthen branch presence.
• Ensure compliance with policies, risk controls, and regulatory requirements.

Skills

Leadership

Coaching

Team management

Customer focus

Education

High school diploma or GED

Job description

Chase is seeking a Branch Manager to lead a storefront team, drive deposits and investments, and deliver outstanding customer service. The role emphasizes hospitality, team development, and operational excellence within a fast-paced banking environment.

You will coach staff, manage branch operations, and build strong relationships with clients and local businesses while upholding risk controls and compliance across the branch. Travel for training may be required.