Branch Experience Leader: Customer-First Operations

JPMorgan Chase & Co.; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. seeks a Branch Operations Lead to drive excellence in a busy San Francisco branch. You will manage daily operations, support the Branch Manager, and ensure client experiences meet the bank's high standards.

This role emphasizes people leadership, regulatory compliance, and a proactive approach to improving processes, while maintaining excellent service and security protocols.

Qualifications

• Follows policies, procedures, and regulatory banking requirements.
• Strong attention to detail and highly organized.
• Proven leadership and operational proficiency in branch settings.
• Ability to educate and empower branch teams and partners.

Responsibilities

• Collaborate with Branch Manager to foster a welcoming, high-service branch atmosphere.
• Greet clients and assist with transactions, manage lobby flow, and schedule meetings.
• Communicate clearly to understand needs and guide clients to solutions.
• Lead branch operations including cash devices and adherence to policies.
• Introduce clients to the branch team to deliver seamless service.
• Promote self-service options to simplify banking for clients.
• Support loss control, compliance, and audits to ensure smooth operations.

Skills

Attention to detail

Leadership

Customer service

Regulatory compliance

Team training

Clear communication

Retail banking

Weekend hours

HS Diploma

Education

High School Diploma or GED

College Degree or Military Equivalent

Job description

JPMorgan Chase & Co. seeks a Branch Operations Lead to drive excellence in a busy San Francisco branch. You will manage daily operations, support the Branch Manager, and ensure client experiences meet the bank's high standards.

This role emphasizes people leadership, regulatory compliance, and a proactive approach to improving processes, while maintaining excellent service and security protocols.