Branch Experience & Operations Leader

JPMorgan Chase; Washington (District of Columbia); On-site; USD 52,000 - 76,000; Full time

Job summary

JPMorgan Chase is seeking a Branch Operations Lead in a Chase Branch to guide daily operations, ensure accurate client transactions, and uphold bank policies. You will collaborate with the Branch Manager to create an inviting, compliant environment and lead a team focused on exceptional service and efficient branch performance.

You will oversee lobby flow, guide clients to self-service options, and build lasting relationships while maintaining strong loss prevention and audit readiness.

Qualifications

• Adhere to policies, procedures, and regulatory banking requirements.
• Maintain detail orientation and organizational skills to juggle multiple tasks.
• Demonstrate leadership and operational proficiency to ensure accurate transactions.

Responsibilities

• Collaborate with Branch Manager to foster a welcoming, vibrant branch environment.
• Greet clients, assist with transactions, manage lobby flow and schedule meetings.
• Communicate clearly to understand client needs and guide them to appropriate services.
• Lead branch operations, manage cash devices, resolve issues while following bank policies.
• Introduce clients to the branch team and specialists to meet financial needs.
• Promote self-service options to simplify banking for clients anytime.
• Support all branch operations with emphasis on loss control, compliance, and audits.

Skills

Leadership

Operational proficiency

Customer service

Regulatory compliance

Education

High school diploma / GED

Associate Banker experience or college/military equivalent

Job description

JPMorgan Chase is seeking a Branch Operations Lead in a Chase Branch to guide daily operations, ensure accurate client transactions, and uphold bank policies. You will collaborate with the Branch Manager to create an inviting, compliant environment and lead a team focused on exceptional service and efficient branch performance.

You will oversee lobby flow, guide clients to self-service options, and build lasting relationships while maintaining strong loss prevention and audit readiness.