Branch Experience Lead: Client Care & Operations

Aumni; South Lyon (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Chase is seeking a Branch Operations Lead to manage day-to-day branch activities and lead the team to deliver exceptional client care. You will partner with the Branch Manager to ensure accuracy in transactions and compliant operations in a dynamic environment.

The role emphasizes staff education, client relationship building, and promoting self-service tools to improve the banking experience for customers.

Qualifications

• Adherence to policies, procedures and regulatory banking requirements.
• Strong organizational skills and multitasking ability.
• Proven leadership and operational proficiency.
• Ability to educate and keep the branch team informed.
• Strong client engagement and relationship-building abilities.
• 1+ years of retail banking experience.
• High school diploma or GED.

Responsibilities

• Collaborate with Branch Manager to create a welcoming branch atmosphere.
• Greet clients, assist with transactions, manage lobby flow and meetings.
• Engage clients with clear communication and anticipate needs.
• Lead branch operations including cash devices and ATM.
• Introduce clients to the branch team and assist with specialized needs.
• Promote self-service options to simplify banking.
• Support loss control, compliance, and audits to ensure smooth operation.

Skills

Customer service

Regulatory compliance

Leadership

Communication

Attention to detail

Education

High school diploma

Job description

Chase is seeking a Branch Operations Lead to manage day-to-day branch activities and lead the team to deliver exceptional client care. You will partner with the Branch Manager to ensure accuracy in transactions and compliant operations in a dynamic environment.

The role emphasizes staff education, client relationship building, and promoting self-service tools to improve the banking experience for customers.