Bilingual Spanish/English Remote Customer Support Specialist

Teleperformance; Portland (ME); Remote; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Mental health resources

401(k) plans

Life insurance

Retail discounts

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. This role emphasizes high-velocity service delivery and customer satisfaction in a remote-capable environment.

Responsibilities include resolving inquiries, de-escalating issues, maintaining confidentiality, and identifying upsell opportunities while delivering superior service across multiple tools and platforms.

Qualifications

• Minimum of 6 months of customer service experience.
• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Typing speed 25 WPM

Desktop familiarity

Customer service experience

Communication skills

Analytical skills

Education

High School diploma or equivalent

College degree preferred

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound communications with professional excellence. This role emphasizes high-velocity service delivery and customer satisfaction in a remote-capable environment.

Responsibilities include resolving inquiries, de-escalating issues, maintaining confidentiality, and identifying upsell opportunities while delivering superior service across multiple tools and platforms.