Remote Bilingual Spanish/English Customer Support Pro

Teleperformance; Maine; A distancia; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries, deliver professional service, and resolve issues in a high-velocity environment. This remote-friendly role requires strong communication, active listening, and a commitment to customer satisfaction.

Responsibilities include handling inquiries, providing timely responses, maintaining accurate records, and escalating when needed.

Formación

• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• High School Diploma or equivalent.
• College degree preferred but not required.

Responsabilidades

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Conocimientos

Active listening

Customer service

Typing 25 wpm

Windows OS

Confidential handling

Educación

High School diploma

College degree preferred

Descripción del empleo

Teleperformance is seeking a Customer Support Specialist to handle inbound and outbound inquiries, deliver professional service, and resolve issues in a high-velocity environment. This remote-friendly role requires strong communication, active listening, and a commitment to customer satisfaction.

Responsibilities include handling inquiries, providing timely responses, maintaining accurate records, and escalating when needed.