Bilingual Spanish/English Remote Customer Support Pro

Teleperformance USA; Kansas; Remote; USD 34,000 - 52,000; Full time

Job summary

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use web-based tools to resolve questions and ensure a seamless customer experience, with opportunities to develop service delivery skills and contribute to team success.

This role supports a flexible work setup and requires clear communication, active listening, and a customer-first mindset.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• appropriately communicate with customers.
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Skills

Customer service

Active listening

Communication skills

Typing 25 WPM

Windows basics

Team collaboration

Upsell experience

Education

High School Diploma or equivalent

College degree preferred

Tools

Windows OS

Job description

Teleperformance USA is seeking a Customer Support Specialist to be the primary contact for clients, handling inbound and outbound inquiries with professionalism in a high-velocity environment. You will use web-based tools to resolve questions and ensure a seamless customer experience, with opportunities to develop service delivery skills and contribute to team success.

This role supports a flexible work setup and requires clear communication, active listening, and a customer-first mindset.