Remote Bilingual Spanish/English Customer Support Specialist

Teleperformance; Manchester (NH); Remoto; USD 18.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health benefits

401K plan

Paid time off

Descrizione del lavoro

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, managing inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

The role emphasizes high-quality service delivery, openness to a variety of shifts, and adherence to established procedures while supporting clients and teams across the organization.

Competenze

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.

Mansioni

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.

Conoscenze

Customer service

Active listening

Communication

Problem solving

Formazione

High School Diploma or equivalent

Strumenti

Windows-based systems

Descrizione del lavoro

Teleperformance is seeking a Customer Support Specialist to serve as a primary contact for clients, managing inbound and outbound communications with professionalism. You will use web-based tools to resolve inquiries and ensure a seamless customer experience in a fast-paced environment.

The role emphasizes high-quality service delivery, openness to a variety of shifts, and adherence to established procedures while supporting clients and teams across the organization.