Bilingual Spanish-English Remote Customer Support

Teleperformance; Little Rock (AR); Remote; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Life insurance

Mental health resources

Paid time off

Employee discounts

Job summary

Teleperformance seeks a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. The role emphasizes delivering exceptional service using web-based tools and protecting confidential information.

The successful candidate will have at least 6 months of customer service experience, strong communication and problem-solving skills, and the ability to work various shifts from a home office.

Qualifications

• Minimum of 6 months of customer service experience.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and Windows-based systems.
• Must be 18 years of age or older.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Upsell if required.

Skills

Customer service experience

Typing speed

Windows familiarity

Strong communication

Education

High School Diploma or equivalent

College degree preferred

Job description

Teleperformance seeks a Customer Support Specialist to serve as the primary contact for clients, handling inbound and outbound inquiries with professionalism in a fast-paced environment. The role emphasizes delivering exceptional service using web-based tools and protecting confidential information.

The successful candidate will have at least 6 months of customer service experience, strong communication and problem-solving skills, and the ability to work various shifts from a home office.