Remote Bilingual Spanish/English Customer Support

Teleperformance; Wilmington (VT); À distance; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health benefits

401(k) plans

Employee assistance programs

Retailer discounts

Résumé du poste

Teleperformance seeks a Customer Support Specialist to be the primary client contact, handling inbound and outbound inquiries with professionalism and efficiency.

You will use web-based tools to resolve issues, maintain confidentiality, and strive for first-call resolution in a high-velocity environment. This role requires strong communication and active listening, with flexible shifts and remote-work readiness.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of 6 months customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsabilités

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Aim to resolve issues on the first call by being proactive.
• Appropriately communicate with customers.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Connaissances

Customer service

Eligibility to work 18+

Typing 25 wpm

Windows familiarity

Sales experience

Communication

Process adherence

Collaboration

Emotional intelligence

Open-mindedness

Formation

High School Diploma or equivalent

College degree preferred

Description du poste

Teleperformance seeks a Customer Support Specialist to be the primary client contact, handling inbound and outbound inquiries with professionalism and efficiency.

You will use web-based tools to resolve issues, maintain confidentiality, and strive for first-call resolution in a high-velocity environment. This role requires strong communication and active listening, with flexible shifts and remote-work readiness.