Bilingual Spanish/English Remote Support Specialist

Teleperformance; Salem (NH); Remote; USD 21,000 - 30,000; Full time

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using a suite of web-based tools to ensure a seamless and positive customer experience in a high-velocity environment.

The role is remote in the United States with a focus on customer service and strong communication.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: follow established procedures and be customer service driven.
• Ability to collaborate with team members and support departments.

Responsibilities

• Handle and carefully respond to all customer inquiries.
• Provide excellent customer service through active listening.
• Work with confidential customer information and treat it sensitively.
• Appropriately communicate with customers.
• Coordinate with supervisors and support departments to resolve issues.
• Contribute to achieving performance goals in a fast-paced environment.

Skills

Active listening

Customer service

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as the primary point of contact for clients, handling inbound and outbound inquiries with professional excellence. You will resolve issues using a suite of web-based tools to ensure a seamless and positive customer experience in a high-velocity environment.

The role is remote in the United States with a focus on customer service and strong communication.