Remote Bilingual Spanish/English Customer Support

Teleperformance; Eagle (ID); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k)

Life insurance

FSA plans

Retailer discounts

Employment Assistance Programs

Job summary

Teleperformance is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment.

The role emphasizes delivering a seamless customer experience, leveraging web-based tools to resolve inquiries, and offering benefits such as health coverage and financial protections. Remote work is supported with a dedicated home setup requirement.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
• Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
• Emotional Intelligence: Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
• Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers

Education

High School Diploma or equivalent

Tools

Windows OS

Job description

Teleperformance is seeking a Customer Support Specialist to serve as a primary point of contact for clients, handling inbound and outbound communications with professionalism in a high-velocity environment.

The role emphasizes delivering a seamless customer experience, leveraging web-based tools to resolve inquiries, and offering benefits such as health coverage and financial protections. Remote work is supported with a dedicated home setup requirement.