Bilingual Remote Customer Service Associate

Talkpush; Florida; Remote; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment

Job summary

Concentrix is hiring a remote bilingual Customer Service Representative (English/Spanish) in the United States to deliver exceptional customer experiences from home. You will handle inbound support, resolve basic technical issues, document interactions, and upsell where appropriate in a diverse, people-first environment.

Ideal candidates are fluent in English and Spanish, have 1+ year of customer service, 6+ months soft sales, a high school diploma, a quiet home workspace, and reliable internet;

Qualifications

• The ability to read, write and speak fluently both Spanish and English.
• 6+ months of soft sales experience (upselling/recommending products or services, soliciting, telemarketing, etc.).
• 1+ year of customer service experience.
• A quiet, distraction-free environment to work from in your home.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide in the customer’s preferred language.
• Help customers resolve basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services.
• Deliver expert customer experiences…with a smile.

Skills

Bilingual English/Spanish

Soft sales experience

Customer service experience

High school diploma or GED

Proficient computer navigation

Education

High School Diploma or GED

Job description

Concentrix is hiring a remote bilingual Customer Service Representative (English/Spanish) in the United States to deliver exceptional customer experiences from home. You will handle inbound support, resolve basic technical issues, document interactions, and upsell where appropriate in a diverse, people-first environment.

Ideal candidates are fluent in English and Spanish, have 1+ year of customer service, 6+ months soft sales, a high school diploma, a quiet home workspace, and reliable internet;