Bilingual Remote CS Agent (Spanish/English)

Connexus Resource Group; United States; Remote; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401k Savings Plan

Career Path Development

Monthly Drawings

Paid Time Off

Casual Environment

DailyPay Partner

Zusammenfassung

Connexus Resource Group is seeking a bilingual Spanish/English-speaking Customer Service Representative for a remote call center role in the United States. You will handle inbound and outbound communications, resolve questions, and document interactions across multiple systems while maintaining a friendly, professional demeanor.

The ideal candidate is a strong communicator, reliable, and comfortable multitasking in a fast-paced environment.

Qualifikationen

• Fluent in English and Spanish, verbal and written.
• Previous customer service experience required.
• Call center experience preferred.
• Strong communication and interpersonal skills.
• Positive, upbeat, customer-focused attitude.
• Self-motivated with problem-solving abilities.

Aufgaben

• Answer inbound and outbound calls, emails, and live chats in English and Spanish.
• Assist customers with questions, concerns, and account inquiries.
• Identify and document priority issues when needed.
• Follow up on complex interactions to ensure resolution.
• Record interactions and account details across systems.
• Build rapport with customers through positive, solution-focused communication.
• Maintain professionalism and productivity in a fast-paced environment.
• Collaborate with leadership to improve customer experience and performance.

Kenntnisse

Bilingual English/Spanish

Call center experience

Customer service

Strong communication

Multitasking

Attention to detail

Jobbeschreibung

Connexus Resource Group is seeking a bilingual Spanish/English-speaking Customer Service Representative for a remote call center role in the United States. You will handle inbound and outbound communications, resolve questions, and document interactions across multiple systems while maintaining a friendly, professional demeanor.

The ideal candidate is a strong communicator, reliable, and comfortable multitasking in a fast-paced environment.