Bilingual Patient Experience Coordinator

Total Vision; Long Beach (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Total Vision LLC is seeking a friendly, bilingual front desk administrator for our California practices. You will greet patients, manage check-ins, schedule, verify insurance, and handle EHR entries with accuracy to support clinicians and patients.

Ideal candidates have a high school diploma, experience in ophthalmic/medical settings a plus, and strong communication skills to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish is required.

Qualifications

• High school diploma, GED or equivalent.
• Experience in ophthalmic/optometric/medical industry is a plus but is not required.
• Bilingual in English/Spanish.

Responsibilities

• Warmly greet incoming patients and complete the check-in process.
• Administrative duties including answering phones, scheduling appointments per doctor preferences, and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility; audit and edit claims as needed.
• Scan and enter routing slips and documents into EHR.
• Confirm and reschedule appointments; use the practice recall system.
• Pull and prepare charts for next-day appointments.
• Process sales of contact lenses via phone or doctor transitions.
• Keep front desk organized at all times.
• Handle opening and closing procedures.
• Perform other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Communication skills

Multi-tasking

Relationship building

Education

High school diploma or GED

Tools

EHR systems

Automation equipment

Job description

Total Vision LLC is seeking a friendly, bilingual front desk administrator for our California practices. You will greet patients, manage check-ins, schedule, verify insurance, and handle EHR entries with accuracy to support clinicians and patients.

Ideal candidates have a high school diploma, experience in ophthalmic/medical settings a plus, and strong communication skills to manage multiple tasks in a fast-paced environment. Bilingual English/Spanish is required.