Bilingual Eye Care Concierge & Scheduler

TOTAL VISION LLC; Long Beach (CA); On-site; USD 23,000 - 28,000; Full time

Job summary

Total Vision LLC in Long Beach, CA is hiring for a full-time front desk/administrative role in a busy optometry practice. The position requires greeting patients, handling check-in, scheduling, and basic insurance tasks while ensuring smooth front desk operations.

Ideal candidates will be bilingual (English/Spanish), possess a high school diploma, and have strong communication and multitasking abilities to support a fast-paced environment and patient care.

Qualifications

• Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
• Demonstrated ability to cultivate positive patient rapport and build relationships while increasing patient-retention.
• Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced environment.

Responsibilities

• Warmly greet incoming patients upon entering the practice and complete the check-in process.
• Administrative duties including answering telephones, scheduling patient appointments per doctor preferences and transcribing messages for return calls and faxes.
• Obtain and verify insurance eligibility for all applicable patients. Responsible for auditing and editing insurance claims as needed.
• Scanning and entering routing slips and other documents into EHR.
• Confirm all appointments for the following day and reschedule no show appointments. Also utilize practice's recall system.
• Pull and prepare charts for all patients scheduled for the following day.
• Processing sales of contact lens through phone calls or doctor transitions.
• Responsible for keeping the front desk organized at all times.
• Opening and closing procedures determined by practice.
• All other duties as assigned.

Skills

Flexibility

Patient rapport

Communication skills

Multitasking

EHR proficiency

Education

High school diploma

Job description

Total Vision LLC in Long Beach, CA is hiring for a full-time front desk/administrative role in a busy optometry practice. The position requires greeting patients, handling check-in, scheduling, and basic insurance tasks while ensuring smooth front desk operations.

Ideal candidates will be bilingual (English/Spanish), possess a high school diploma, and have strong communication and multitasking abilities to support a fast-paced environment and patient care.