Patient Care Coordinator & Front Desk Specialist

Total-Vision-5; Palo Alto (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Bonuses

Equity

Commissions

Job summary

Total Vision LLC in Palo Alto, CA is seeking a friendly front desk receptionist to greet patients, manage check-in, schedule appointments, verify insurance, and assist with basic billing in a fast-paced optometry practice.

You will handle phone calls, transcribe messages, prepare charts, use EHR systems, and keep the reception area organized while delivering excellent patient service.

Qualifications

• Experience in patient-facing roles is a plus.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong verbal and written communication skills.

Responsibilities

• Warmly greet patients and complete the check-in process.
• Answer phones, schedule appointments, and transcribe messages.
• Verify insurance eligibility and audit/edit claims as needed.
• Enter routing slips and documents into EHR system.
• Confirm tomorrow's appointments and reschedule no-shows.
• Pull and prepare charts for upcoming patients.
• Handle contact lens sales via phone or transitions.
• Keep front desk organized and perform opening/closing procedures.

Skills

Customer service

Communication

Multitasking

Education

High school diploma

Tools

EHR software

Job description

Total Vision LLC in Palo Alto, CA is seeking a friendly front desk receptionist to greet patients, manage check-in, schedule appointments, verify insurance, and assist with basic billing in a fast-paced optometry practice.

You will handle phone calls, transcribe messages, prepare charts, use EHR systems, and keep the reception area organized while delivering excellent patient service.