Bilingual LTSS Field Service Coordinator (Spanish/English)

Elevance Health; Williston (FL); On-site; USD 52,000 - 72,000; Full time

Job summary

Elevance Health is seeking a LTSS Service Coordinator (Bilingual in Spanish/English) to conduct service coordination for a defined caseload, document Person Centered Planning, and support care plans across PH/BH/LTSS needs. This field-based role requires travel across multiple counties and collaboration with medical directors and interdisciplinary teams.

The position emphasizes coordinating member care, assessing needs, and ensuring compliant, person-centered support plans while adhering to

Qualifications

• Requires BA/BS degree and a minimum of 2 years of experience working with a social work agency; or any combination of education and experience which would provide an equivalent background.

Responsibilities

• Conduct face-to-face program assessments and use motivational interviewing for evaluations, coordination and management of waivers (LTSS/IDD), BH or PH needs.
• Coordinate member cases as the single point of contact with clinical management and interdisciplinary teams.
• Manage non-clinical needs of members with chronic illnesses to ensure cost-effective, efficient utilization of LTSS.
• Document short and long-term service goals with the member’s care team (caregivers, family, providers, physicians).
• Identify members who would benefit from alternative service levels or other waiver programs.
• Mentor or preceptor for new staff and contribute to process improvements.
• Submit utilization/authorization requests with documentation supporting the care plan.
• Report critical incidents to internal and external parties per policy and participate in audits.

Skills

Bilingual English/Spanish

LTSS/case management experience

Social work experience

Education

BA/BS degree

Job description

Elevance Health is seeking a LTSS Service Coordinator (Bilingual in Spanish/English) to conduct service coordination for a defined caseload, document Person Centered Planning, and support care plans across PH/BH/LTSS needs. This field-based role requires travel across multiple counties and collaboration with medical directors and interdisciplinary teams.

The position emphasizes coordinating member care, assessing needs, and ensuring compliant, person-centered support plans while adhering to