Bilingual Front Desk Lead – Healthcare Receptionist

Humana Inc; Orlando (FL); On-site; USD 39,000 - 49,000; Full time

Job summary

Humana Inc. seeks a Receptionist 2 to manage front desk operations at a physician practice. You will greet patients, schedule visits, maintain records, handle payments, and support the medical team with administrative tasks.

The role includes team lead responsibilities, potentially traveling to support multiple centers, and requires independent initiative. 40 hours/week with benefits and a performance-based bonus potential.

Qualifications

• High School Diploma or GED is required.
• 1+ years of medical reception experience.
• Value-based care model experience.
• Knowledge of Medical Terminology.
• Experience with EMR Systems.
• Must be passionate about patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish.

Responsibilities

• Greet patients and visitors professionally, in person and on the phone.
• Schedule appointments and coordinate with medical staff.
• Maintain and update patient records in EMR and CRM systems.
• Handle billing and copay collection at visits.
• Answer inquiries and provide general information.
• Keep reception area tidy, sanitized, and stocked.
• Provide administrative support and assist center administration.
• Lead receptionist team as SME and train staff; may travel.
• Address issues, escalations, and patient/staff complaints.

Skills

Medical reception

Value-based care

Medical terminology

EMR systems

CRM systems

MS Office

Customer service

Multitasking

Attention to detail

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

MS Office (Word/Excel/Outlook/Access)

Job description

Humana Inc. seeks a Receptionist 2 to manage front desk operations at a physician practice. You will greet patients, schedule visits, maintain records, handle payments, and support the medical team with administrative tasks.

The role includes team lead responsibilities, potentially traveling to support multiple centers, and requires independent initiative. 40 hours/week with benefits and a performance-based bonus potential.