Bilingual Front Desk Lead — Patient Care & Scheduling

Humana Inc; West Orange (NJ); On-site; USD 39,000 - 49,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Job summary

Humana Inc. is seeking a Receptionist 2 to lead front desk operations at CenterWell Senior Primary Care. You’ll greet patients, schedule visits, manage records, and support the medical team with essential administrative duties.

You’ll coordinate with staff, handle payments, and oversee a tidy reception area. TB screening may be required; 40-hour weeks with potential travel to multiple centers.

Qualifications

• High School Diploma or GED required.
• 1+ years of medical reception experience.
• Knowledge of EMR systems (Electronic Medical Records).
• MS Office proficiency (Word, Excel, Outlook, Access).
• Fluent bilingual in English and Spanish is preferred.

Responsibilities

• Greeting patients and visitors professionally in person or by phone.
• Manage appointment calendars and coordinate with staff.
• Maintain accurate, confidential patient records.
• Handle billing, copays, and payments processing.
• Answer inquiries and provide general information.
• Keep reception area tidy, stocked, and compliant with policies.
• Provide administrative support and assist with center duties.
• Serve as SME for receptionist team; may support multiple centers.
• Address issues or complaints and resolve escalations.

Skills

1+ years medical reception experience

Value-based care model experience

Knowledge of Medical Terminology

Experience with EMR Systems

Excellent customer service and phone

Team player

Multitask in fast-paced environment

Attention to detail

MS Office (Word, Excel, Outlook,Access

Bilingual in English and Spanish

Education

High School Diploma or GED

Job description

Humana Inc. is seeking a Receptionist 2 to lead front desk operations at CenterWell Senior Primary Care. You’ll greet patients, schedule visits, manage records, and support the medical team with essential administrative duties.

You’ll coordinate with staff, handle payments, and oversee a tidy reception area. TB screening may be required; 40-hour weeks with potential travel to multiple centers.