Patient Experience Concierge | Front Desk & Scheduling

Humana Inc; New York (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Parental and caregiver leave

Disability coverage

Life insurance

Job summary

Humana Inc. seeks a Receptionist to manage front desk operations at a physician practice or center. You will greet patients, schedule visits, handle inquiries, and maintain patient records using EMR/CRM systems.

The role requires a strong customer service mindset and teamwork in a healthcare setting. Responsibilities include coordinating with medical staff to optimize schedules, handling billing tasks when needed, and keeping the reception area organized and compliant with policies.

Qualifications

• High School Diploma or GED; 1 year or more experience in a healthcare setting preferred, but strong customer service in retail, hospitality, or call centers will be considered.
• Passionate about contributing to an organization focused on improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized; knowledge of MS Office.

Responsibilities

• Greet patients and visitors in person and over the phone.
• Schedule appointments, manage calendars, and coordinate with medical staff.
• Update patient records in EMR and CRM systems.
• Ensure patient accounts are updated; may collect copay at visit.
• Answer inquiries and provide general information.
• Maintain tidy, sanitized reception area and assist with inventory and supplies.

Skills

Customer service

Multitasking

Attention to detail

Bilingual English/Spanish

Team player

Education

High School Diploma or GED

Tools

EMR Systems

CRM

Microsoft Office (Word, Excel, Outlook, Access)

Job description

Humana Inc. seeks a Receptionist to manage front desk operations at a physician practice or center. You will greet patients, schedule visits, handle inquiries, and maintain patient records using EMR/CRM systems.

The role requires a strong customer service mindset and teamwork in a healthcare setting. Responsibilities include coordinating with medical staff to optimize schedules, handling billing tasks when needed, and keeping the reception area organized and compliant with policies.