Bilingual Medical Receptionist - Front Desk & Care

Humana Inc; Arlington (MA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

TB screening program

Bonus eligibility

Health insurance

Job summary

Humana Inc. is hiring a Medical Receptionist to greet patients and manage front desk operations at CenterWell Senior Primary Care. You will support clinical staff, coordinate schedules, maintain records in EMR/CRM systems, and ensure a compassionate environment onsite.

The role emphasizes bilingual English/Spanish communication, patient empathy, and efficient workflow. TB screening is part of the program, with potential for bonus eligibility and competitive benefits.

Qualifications

• 1+ year experience in healthcare customer service background in retail, hospitality, or call centers also considered.
• Bilingual proficiency in English and Spanish - must pass proficiency exam before foreign language communication
• Convey information and maintain a positive, tone during calls
• Experience coordinating tasks, resources, and schedules to ensure efficient workflow
• Experience using MS Office tools for reporting, data analysis, and workflow optimization
• Experience improving patient care and experience

Responsibilities

• Greet patients and visitors warmly, in person and over the phone, creating a welcoming and professional atmosphere
• Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to ensure efficient flow
• Maintain accurate and confidential patient records using EMR and CRM systems
• Update patient accounts and collect copays when needed
• Handle incoming calls, respond to inquiries, and provide general information and empathy
• Keep the reception area clean, stocked, and organized
• Help with supply orders, inventory management, and courier coordination

Skills

Healthcare customer service

Bilingual English/Spanish

Scheduling

MS Office

Tools

EMR systems

Job description

Humana Inc. is hiring a Medical Receptionist to greet patients and manage front desk operations at CenterWell Senior Primary Care. You will support clinical staff, coordinate schedules, maintain records in EMR/CRM systems, and ensure a compassionate environment onsite.

The role emphasizes bilingual English/Spanish communication, patient empathy, and efficient workflow. TB screening is part of the program, with potential for bonus eligibility and competitive benefits.