Bilingual Medical Front Desk Specialist

Humana Inc; Town of Florida (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc. is seeking a Receptionist for Conviva Senior Primary Care/CenterWell network in the United States. The role involves greeting patients, managing a multi-line phone system, routing messages, and handling visitor procedures in a patient-facing setting.

Responsibilities include facilitating inquiries, scheduling rooms and mail distribution, and supporting basic administrative tasks. Effective communication, organization, and a 40-hour workweek are expected, with a TB screening

Qualifications

• At least 1 year of experience in a healthcare setting preferred.
• Excellent customer service and multi-phone line skills.
• Team player with strong communication and organization.
• Ability to multitask and stay detail oriented while handling multiple tasks.
• Bilingual in English and Spanish.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Responsibilities

• Greet patients and visitors in a friendly manner.
• Operate a switchboard or multi-line phone and maintain call logs.
• Take and distribute accurate messages and direct visitors to the appropriate office.
• Issue visitor passes and maintain visitor logs.
• Respond to routine inquiries about location, hours, and contact details.
• Book meeting rooms, sort mail, and manage courier deliveries.

Skills

Excellent customer service

Multi-phone line handling

Team player

Ability to multitask

Detail oriented

Bilingual English/Spanish

Administrative duties

Tools

MS Office

Job description

Humana Inc. is seeking a Receptionist for Conviva Senior Primary Care/CenterWell network in the United States. The role involves greeting patients, managing a multi-line phone system, routing messages, and handling visitor procedures in a patient-facing setting.

Responsibilities include facilitating inquiries, scheduling rooms and mail distribution, and supporting basic administrative tasks. Effective communication, organization, and a 40-hour workweek are expected, with a TB screening