Patient Experience Front Desk Coordinator

Humana Inc; United States; Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Résumé du poste

Humana Inc. is seeking a Receptionist 1 for CenterWell Senior Primary Care in the United States. You will greet patients, schedule appointments, handle inquiries, and maintain patient records, supporting the medical team with administrative tasks.

This role requires a High School Diploma or GED, strong customer service, and excellent phone etiquette. Schedule is 40 hours per week with potential to contribute to a welcoming patient experience in a team-oriented environment.

Qualifications

• High School Diploma or GED required; healthcare experience preferred.
• Excellent customer service and phone etiquette required.
• Ability to multitask in a fast-paced environment and stay organized.

Responsabilités

• Greeting patients and visitors professionally in person and over the phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM systems while ensuring confidentiality.
• Handle billing and payments, including collecting copays when applicable.
• Answer inquiries and communicate information to patients and staff.
• Keep the reception area tidy, sanitized, and stocked with supplies.
• Assist with other administrative tasks such as ordering supplies and managing inventory.

Connaissances

Excellent customer service

Phone etiquette

Multitask in fast-paced environment

Attention to detail

MS Office proficiency

Formation

High School Diploma or GED

Outils

EMR Systems

CRM Systems

Description du poste

Humana Inc. is seeking a Receptionist 1 for CenterWell Senior Primary Care in the United States. You will greet patients, schedule appointments, handle inquiries, and maintain patient records, supporting the medical team with administrative tasks.

This role requires a High School Diploma or GED, strong customer service, and excellent phone etiquette. Schedule is 40 hours per week with potential to contribute to a welcoming patient experience in a team-oriented environment.