Healthcare Front Desk Concierge

Humana Inc; Harlingen (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Paid time off

Job summary

Humana Inc in the United States is seeking a Receptionist 1 to manage front desk operations at a physician practice. You will greet patients, schedule visits, manage inquiries, and maintain patient records in EMR/CRM while supporting the medical team with administrative tasks.

This role involves routine tasks in a patient-facing environment, requiring strong communication, organization, and teamwork to ensure a welcoming experience for all visitors.

Qualifications

• High School Diploma or GED.
• 1 year or more of healthcare experience preferred, but strong customer service backgrounds will be considered.
• Excellent customer service and phone etiquette.

Responsibilities

• Greet patients and visitors professionally in person and by phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR/CRM systems, ensuring accuracy and confidentiality.
• Process billing and payments, including collecting copays when applicable.
• Answer inquiries and provide general information to patients and families.
• Keep reception area tidy, well-stocked, and organized; assist with ordering supplies and handling courier packages.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Organizational skills

Team player

Education

High School Diploma or GED

Tools

MS Office

Job description

Humana Inc in the United States is seeking a Receptionist 1 to manage front desk operations at a physician practice. You will greet patients, schedule visits, manage inquiries, and maintain patient records in EMR/CRM while supporting the medical team with administrative tasks.

This role involves routine tasks in a patient-facing environment, requiring strong communication, organization, and teamwork to ensure a welcoming experience for all visitors.