Bilingual Healthcare Front Desk Specialist

Humana; Florida; On-site; USD 26,000 - 29,000; Full time

Job summary

Humana, in collaboration with Atrium, seeks a Receptionist 1 to handle front desk operations at a healthcare facility. The role involves greeting patients, scheduling appointments, maintaining records, and supporting the medical team with administrative tasks. A positive, patient-focused attitude is essential.

Preferred bilingual English/Spanish; previous front desk or healthcare experience is desirable. The position is patient-facing and located at the Humana site with standard facility hours,

Qualifications

• High School Diploma or GED.
• 1 year or more of experience in a healthcare setting preferred, but strong customer service in retail/ hospitality or call centers will be considered.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook, Access).
• Bilingual English and Spanish is preferred.

Responsibilities

• Greet patients and visitors professionally in person and on the phone.
• Schedule appointments and coordinate with medical staff to optimize calendars.
• Maintain and update patient records in EMR and CRM systems.
• Handle billing and payments, including copay collection when applicable.
• Answer inquiries and communicate information clearly to patients.
• Keep the reception area tidy, sanitized, and stocked with supplies.
• Provide administrative support such as ordering supplies and managing office inventory.
• Operate within defined policies and guidelines with close supervision.

Skills

Front desk experience

Customer service

Phone etiquette

Multitasking

Attention to detail

MS Office

Bilingual English and Spanish

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Job description

Humana, in collaboration with Atrium, seeks a Receptionist 1 to handle front desk operations at a healthcare facility. The role involves greeting patients, scheduling appointments, maintaining records, and supporting the medical team with administrative tasks. A positive, patient-focused attitude is essential.

Preferred bilingual English/Spanish; previous front desk or healthcare experience is desirable. The position is patient-facing and located at the Humana site with standard facility hours,