Guest & Security Services Concierge

KW Property Management; Sarasota (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

KW Property Management & Consulting is seeking a front desk/guest services associate to greet residents and visitors, enforce access control, and coordinate with the office to maintain resident information.

You will handle phone inquiries with professional etiquette, report incidents, and support property operations. A background in hospitality and good interpersonal skills are preferred; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED; some college preferred.
• Must be proficient with computer software and demonstrate organizational skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous hospitality industry experience is highly preferred.

Responsibilities

• Greet all guests in a standing upright position as they enter the community, maintaining high-quality customer service.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
• Coordinate with office administrative staff to update all unit owner information in the database.
• Utilize proper phone etiquette for all calls; be professional at all times.
• Report violations of Rules and Regulations noticed.
• Observe precautions to protect residents, guests and property; report damage or theft.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies.
• Follow all emergency response procedures with management and authorities.
• Write daily activity and irregularity reports (damage, theft, unauthorized persons).
• Report maintenance items (burned-out lights, leaks, etc.) to the Association office daily.

Skills

MS Office

Strong work ethic

Problem Solving

Oral and written Communication

Education

High School or better.

Some college preferred

Job description

KW Property Management & Consulting is seeking a front desk/guest services associate to greet residents and visitors, enforce access control, and coordinate with the office to maintain resident information.

You will handle phone inquiries with professional etiquette, report incidents, and support property operations. A background in hospitality and good interpersonal skills are preferred; bilingual English/Spanish is a plus.