Resident Concierge & Guest Services Specialist

KW PROPERTY MANAGEMENT AND CONSULTING; Miami Beach (FL); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

KW Property Management & Consulting seeks a friendly front desk team member to warmly greet residents and guests, assist with information, and support a meaningful visit. You will act as a liaison between guests and residents, delivering exceptional customer service.

Responsibilities include check-in coordination, security, reporting incidents, maintaining records, and assisting with daily operations. This role emphasizes reliability, communication, and bilingual abilities where possible.

Competenze

• High school diploma or GED required; some college preferred.
• Familiar with using computer software to perform tasks and maintain records.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred but not required.
• Hospitality industry experience is highly preferred.

Mansioni

• Greet guests and provide excellent customer service.
• Monitor entrance and departure of personnel and visitors for security.
• Coordinate with office staff to update unit owner information.
• Handle phone calls professionally and courteously.
• Report violations and maintenance issues to management.
• Maintain key control and be aware of fire alarm operations.
• Write daily activity reports and irregularities.

Conoscenze

Customer service

Interpersonal skills

Communication skills

Bilingual English/Spanish (preferred)

Formazione

High school diploma or GED

Some college preferred

Strumenti

Computer software

Descrizione del lavoro

KW Property Management & Consulting seeks a friendly front desk team member to warmly greet residents and guests, assist with information, and support a meaningful visit. You will act as a liaison between guests and residents, delivering exceptional customer service.

Responsibilities include check-in coordination, security, reporting incidents, maintaining records, and assisting with daily operations. This role emphasizes reliability, communication, and bilingual abilities where possible.