Bilingual Enrollment Ambassador (Remote)

Lever, Inc.; Overland Park (KS); Remote; USD 19,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Job summary

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent to support a healthcare enrollment program. The role focuses on a light sales approach, using scripted calls to help members understand and enroll in health programs, in English and Spanish.

This remote position requires delivering friendly, compliant service, following enrollment procedures, documenting outcomes in Salesforce, and meeting quality and productivity targets while protecting member privacy.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Communication skills

CRM proficiency

Independent remote work

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent to support a healthcare enrollment program. The role focuses on a light sales approach, using scripted calls to help members understand and enroll in health programs, in English and Spanish.

This remote position requires delivering friendly, compliant service, following enrollment procedures, documenting outcomes in Salesforce, and meeting quality and productivity targets while protecting member privacy.