Remote Bilingual Enrollment Agent (English/Spanish)

Lever, Inc.; Indianapolis (IN); Remote; USD 46,838,000 - 50,971,000; Full time

Benefits offered by this job

Paid training

Full-time with benefits after 60 days

Remote work

Job summary

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent (English/Spanish) to support a healthcare enrollment program with light sales, scripted outbound calls, and a focus on helping members enroll in available health programs while delivering excellent customer experiences.

This remote role is open to residents in multiple states and offers hourly pay, night/weekend differentials, paid training, and full-time hours with benefits after 60 days.

Qualifications

• Outbound calling, call center, customer service, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center experience

Customer service

Sales

Enrollment experience

Bilingual EN/ES

Active listening

CRM systems

Documentation

Remote work

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent (English/Spanish) to support a healthcare enrollment program with light sales, scripted outbound calls, and a focus on helping members enroll in available health programs while delivering excellent customer experiences.

This remote role is open to residents in multiple states and offers hourly pay, night/weekend differentials, paid training, and full-time hours with benefits after 60 days.