Bilingual Outbound Enrollment Agent – Remote (EN/ES)

Lever, Inc.; Boise (ID); Remote; USD 19,000 - 28,000; Full time

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents (English/Spanish) to support a healthcare enrollment program. This remote role uses scripted calls to help members understand and enroll in health programs, with light sales emphasis and a focus on quality service.

You will work from home, follow scripts, document outcomes in Salesforce, and meet enrollment targets while protecting member privacy.

Qualifications

• Outbound calling or sales experience preferred.
• Excellent verbal communication and active listening.
• Comfortable following a scripted script.
• Ability to handle objections confidently.
• Empathetic communication and professional tone.
• Fluent in English and Spanish.
• Experience with CRM systems.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures.
• Engage members in professional, friendly conversations.
• Explain program benefits and enrollment opportunities.
• Document call outcomes and enrollment activity.
• Meet quality, productivity, and enrollment goals.
• Protect member information and privacy procedures.

Skills

Outbound calling

Verbal communication

Active listening

Bilingual English/Spanish

CRM proficiency

Remote work independence

Attention to detail

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking bilingual outbound enrollment agents (English/Spanish) to support a healthcare enrollment program. This remote role uses scripted calls to help members understand and enroll in health programs, with light sales emphasis and a focus on quality service.

You will work from home, follow scripts, document outcomes in Salesforce, and meet enrollment targets while protecting member privacy.