Bilingual Outbound Enrollment Agent

Lever, Inc.; Boise (ID); Remote; USD 19,000 - 28,000; Full time

Job summary

Five Star Solutions is seeking bilingual outbound enrollment agents (English/Spanish) to support a healthcare enrollment program. This remote role uses scripted calls to help members understand and enroll in health programs, with light sales emphasis and a focus on quality service.

You will work from home, follow scripts, document outcomes in Salesforce, and meet enrollment targets while protecting member privacy.

Qualifications

• Outbound calling or sales experience preferred.
• Excellent verbal communication and active listening.
• Comfortable following a scripted script.
• Ability to handle objections confidently.
• Empathetic communication and professional tone.
• Fluent in English and Spanish.
• Experience with CRM systems.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures.
• Engage members in professional, friendly conversations.
• Explain program benefits and enrollment opportunities.
• Document call outcomes and enrollment activity.
• Meet quality, productivity, and enrollment goals.
• Protect member information and privacy procedures.

Skills

Outbound calling

Verbal communication

Active listening

Bilingual English/Spanish

CRM proficiency

Remote work independence

Attention to detail

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking Bilingual Outbound Enrollment Agents for English and Spanish to support a fast-paced healthcare enrollment program serving eligible health-plan members. This is a light sales, scripted outbound position focused on helping members understand and enroll in available health programs.

This is an exciting opportunity to join a growing program where strong performers can make an immediate impact by helping members while delivering exceptional customer experiences.

This is a remote position for those that reside in = AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Qualifications

• Previous outbound calling, call center, customer service, sales, or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Comfortable following a structured script while maintaining a natural conversation.
• Ability to confidently handle questions, hesitation, and objections.
• Professional, patient, and empathetic communication style.
• Comfortable working with CRM systems and multiple computer applications.
• Strong attention to detail and accurate documentation skills.
• Ability to work independently in a remote environment.
• Reliable attendance and a strong commitment to meeting performance expectations.
• Must be able to Speak, Read, & Write fluently in English & Spanish

$17 - $17 an hour

Pay $17/hr with $1 differential for nights and weekends + incentives

Hours: Monday–Friday between 7:30 AM–6:00 PM Pacific Time with 1 Saturday per month

Paid Training - typically 1 week in length from 6:00am-3:00pm Mon-Fri (PST)

Status - Full Time 40 hours, Benefit eligible 1st of month after 60 days

Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers. Five Star is an EOE/Veterans/Disabled/LGBT employer and participates in the E-verify program.