Bilingual Outbound Enrollment Specialist (Remote)

Lever, Inc.; Akron (OH); Remote; USD 23,000 - 26,000; Full time

Job summary

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent to support a healthcare enrollment program. This remote role requires fluency in English and Spanish and involves scripted outbound conversations to help members understand enrollment options.

You will use Salesforce CRM and other systems, document outcomes, and strive to meet enrollment targets while adhering to privacy and compliance standards. The position offers a structured schedule and paid training.

Qualifications

• Outbound calling or enrollment experience preferred.
• Strong verbal communication and active listening skills.
• Fluent in English and Spanish (Speak, Read, & Write).
• Comfortable following a structured script and handling objections.
• Proficient with CRM systems and multiple computer applications.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly discussions to explain benefits and enrollment opportunities.
• Address questions and objections while focusing on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Document call outcomes and enrollment activity accurately.
• Meet quality, productivity, and enrollment goals.
• Protect member information and follow privacy and compliance procedures.

Skills

Outbound calling

CRM experience

Bilingual English/Spanish

Active listening

Remote work readiness

Documentation accuracy

Independent work habit

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a bilingual Outbound Enrollment Agent to support a healthcare enrollment program. This remote role requires fluency in English and Spanish and involves scripted outbound conversations to help members understand enrollment options.

You will use Salesforce CRM and other systems, document outcomes, and strive to meet enrollment targets while adhering to privacy and compliance standards. The position offers a structured schedule and paid training.