Remote Bilingual Outbound Enrollment Agent

Lever, Inc.; Columbia (SC); Remote; USD 23,000 - 25,000; Full time

Job summary

Five Star Solutions is seeking a Bilingual Outbound Enrollment Agent for English and Spanish to support a healthcare enrollment program. This light sales, scripted outbound role helps members understand and enroll in available health programs.

This remote position is open to residents in the United States and offers a full-time schedule with paid training, weekend differential, and performance-based rewards.

Qualifications

• Experience in outbound calling or enrollment sales.
• Strong verbal and active listening skills.
• Comfortable following scripts in a remote setting.
• Fluent in English and Spanish.

Responsibilities

• Make outbound calls to eligible health-plan members using an automated dialing system.
• Follow established scripts and enrollment procedures accurately.
• Engage members in professional, friendly, and conversational discussions.
• Explain program benefits and enrollment opportunities clearly.
• Address common questions and objections while keeping the conversation focused on enrollment.
• Navigate Salesforce CRM and other required systems while speaking with members.
• Reference general health or prescription-related information already provided in the system without independently collecting sensitive health information.
• Document call outcomes and enrollment activity accurately.
• Meet established quality, productivity, and enrollment goals.
• Protect member information and follow all required privacy and compliance procedures.

Skills

Outbound calling

Call center experience

Customer service experience

Enrollment experience

Tools

Salesforce CRM

Job description

Five Star Solutions is seeking a Bilingual Outbound Enrollment Agent for English and Spanish to support a healthcare enrollment program. This light sales, scripted outbound role helps members understand and enroll in available health programs.

This remote position is open to residents in the United States and offers a full-time schedule with paid training, weekend differential, and performance-based rewards.