Bilingual Customer Support Specialist-Spanish/English Remote

Owner.com; San Francisco (CA); Remote; MXN 332,000 - 406,000; Full time

Benefits offered by this job

Comprehensive health coverage

Remote work

WFH stipend

Unlimited PTO

Extra perks

Job summary

Owner.com is seeking a Customer Support Representative who speaks Spanish and English to join our remote-first global team. You will handle a high volume of inquiries from restaurant owners and other local businesses, delivering empathetic, precise support and ownership from question to resolution.

You will collaborate across teams, document interactions in our CRM, and strive to maintain CSAT scores while adapting to a fast-paced, performance-driven environment.

Qualifications

• 3–5+ years of customer support or customer service experience in a B2B SaaS environment.
• Experience in a high-volume, fast-paced support role with defined performance expectations.
• Fluency in Spanish and English (C1/C2).
• Experience handling escalations with professionalism and empathy.
• Mentoring or training teammates or acting as a subject‑matter expert.
• Experience working in Salesforce or similar CRM; knowledge of Intercom/TalkDesk is a plus.

Responsibilities

• Deliver hospitality-driven, empathetic support across inbound calls, chats, and emails.
• Manage multiple conversations and tasks with strong organization and prioritization.
• Take ownership of complex issues and drive end-to-end resolution.
• Maintain CSAT targets and ensure accurate documentation in Salesforce.
• Collaborate with teammates via Slack to ensure high-quality support.
• Share knowledge and best practices to raise the team’s performance.
• Identify patterns to surface insights for product and process improvements.

Skills

Customer support

B2B SaaS

Spanish & English (C1/C2)

Communications

Mentoring teammates

Tools

Salesforce

Intercom

TalkDesk

Job description

Owner.com is seeking a Customer Support Representative who speaks Spanish and English to join our remote-first global team. You will handle a high volume of inquiries from restaurant owners and other local businesses, delivering empathetic, precise support and ownership from question to resolution.

You will collaborate across teams, document interactions in our CRM, and strive to maintain CSAT scores while adapting to a fast-paced, performance-driven environment.