Remote Bilingual Support Specialist for Restaurant Software

Owner; United States; À distance; USD 18 000 - 22 000; Plein temps

Avantages offerts par ce poste

Health coverage

Remote work

WFH stipend

Unlimited PTO

Résumé du poste

Owner, a remote-first AI-native system helping local restaurant owners manage their website, online ordering, CRM, and POS, is seeking a customer support specialist. You will assist restaurant owners and guests across calls, chats, and emails.

Join a global, remote-first team focused on hospitality-driven service. Fluency in English and Spanish is required, with experience using Salesforce and telephony systems. This full-time role offers remote work and a competitive compensation package.

Qualifications

• 3-5+ years of customer support experience in a fast-paced, software-driven environment.
• Fluency in Spanish and English (C1/C2) with strong written and verbal skills.
• Experience with CRM (Salesforce preferred) and telephony systems.

Responsabilités

• Provide hospitality-driven support to restaurant owners and guests across calls, chats, and emails.
• Take ownership of complex issues, balancing customer needs with long-term solutions.
• Maintain high CSAT and document interactions in Salesforce.

Connaissances

Customer support experience

Bilingual English/Spanish

Outils

Salesforce

Telephony systems

Description du poste

Owner, a remote-first AI-native system helping local restaurant owners manage their website, online ordering, CRM, and POS, is seeking a customer support specialist. You will assist restaurant owners and guests across calls, chats, and emails.

Join a global, remote-first team focused on hospitality-driven service. Fluency in English and Spanish is required, with experience using Salesforce and telephony systems. This full-time role offers remote work and a competitive compensation package.