Bilingual Remote Care Specialist - EN/ES

Partner Company; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical & life insurance

Paid time off

Parental leave

Referral program

Recognition program

Fully remote work

Job summary

Partner Company is recruiting for a fully remote, bilingual customer support role serving U.S. retail and e-commerce customers.

The successful candidate will provide phone, email, and chat support, take ownership from first contact to resolution, and handle complex scenarios including orders, billing, refunds, exchanges, and technical issues. The position requires at least two years of call center experience, C2 English and Spanish, and a proven ability to work effectively from a home office

Qualifications

• At least two years of phone-based call center experience supporting U.S. customers.
• C2-level proficiency in both English and Spanish, with excellent written and verbal communication.
• Previous remote work experience and ability to maintain productivity in a home environment.
• Fully remote, work-from-home arrangement on a continuous basis.
• Must maintain reliable availability during U.S. business hours, including weekends and holidays.
• Requires a quiet, distraction-free workspace and uninterrupted internet connectivity.
• Company-sponsored medical and life insurance, along with personal accident insurance.
• Paid vacation, earned leave, holiday pay, and maternity/paternity leave per applicable policies.
• Employee referral program and regular recognition activities.

Responsibilities

• Deliver high-quality phone, email, and chat support to U.S. retail and e-commerce customers.
• Take ownership of customer concerns from first contact through resolution.
• Handle complex situations involving orders, billing, refunds, exchanges, and technical troubleshooting.

Skills

Bilingual English/Spanish

Customer support

Remote work experience

US business hours availability

Job description

Partner Company is recruiting for a fully remote, bilingual customer support role serving U.S. retail and e-commerce customers.

The successful candidate will provide phone, email, and chat support, take ownership from first contact to resolution, and handle complex scenarios including orders, billing, refunds, exchanges, and technical issues. The position requires at least two years of call center experience, C2 English and Spanish, and a proven ability to work effectively from a home office