Remote Bilingual Customer Support Specialist

Owner; San Francisco (CA); Remote; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health coverage

Remote work

WFH stipend

Unlimited PTO

Additional perks

Job summary

Owner is seeking a Customer Support Representative to engage with restaurant owners and guests, delivering empathetic, clear assistance across channels. You will manage inquiries, balance quick resolutions with durable solutions, and maintain a customer-first mindset.

Role requires 3–5+ years in fast-paced support, and fluency in English and Spanish. A remote-first environment with flexible shifts is offered, with a focus on accuracy, teamwork, and professional growth.

Qualifications

• 3–5+ years of customer support or customer service experience.
• Fluency in Spanish and English (C1/C2).
• Experience handling escalations and complex issues with professionalism and empathy.

Responsibilities

• Provide hospitality‑driven, empathetic support to restaurant owners and guests.
• Handle inbound calls, chats, and emails with accuracy and care.
• Document interactions clearly in the CRM for continuity and accountability.
• Collaborate with teammates to share knowledge and improve tools and processes.

Skills

Customer support

Bilingual English/Spanish

CRM experience

Tools

Salesforce

Intercom

TalkDesk

Job description

Owner is seeking a Customer Support Representative to engage with restaurant owners and guests, delivering empathetic, clear assistance across channels. You will manage inquiries, balance quick resolutions with durable solutions, and maintain a customer-first mindset.

Role requires 3–5+ years in fast-paced support, and fluency in English and Spanish. A remote-first environment with flexible shifts is offered, with a focus on accuracy, teamwork, and professional growth.