Bilingual Customer Support Specialist (Spanish) - Remote

Roofr; San Francisco (CA); A distancia; USD 60.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote first culture

Weekly Friday paydays

Home office stipend

Internet and phone allowance

RRSP/401k match

Vacation/Paid Time Off

Descripción de la vacante

Roofr is seeking a bilingual Customer Support Specialist to join our Customer Support team. You will provide high-quality support in English and Spanish via phone and chat, resolving inquiries and handling issues with care.

You’ll work closely with Sales, CS, Onboarding, and Product to ensure a seamless customer journey. You will gain deep product knowledge as our platform rapidly evolves, contribute to process improvements, and help deliver world-class support experiences.

Formación

• 1–3 years of bilingual customer support experience.
• Excellent communication and creative problem-solving skills.
• Experience handling high-volume customer inquiries by phone, email, and chat.

Responsabilidades

• Deliver high-quality customer support via phone and chat in English and Spanish.
• Troubleshoot issues and provide effective solutions.
• Build product knowledge as features evolve and update CRM tickets.

Conocimientos

Bilingual English/Spanish

Communication skills

Problem solving

Phone/Chat support

Herramientas

Intercom

Descripción del empleo

Roofr is seeking a bilingual Customer Support Specialist to join our Customer Support team. You will provide high-quality support in English and Spanish via phone and chat, resolving inquiries and handling issues with care.

You’ll work closely with Sales, CS, Onboarding, and Product to ensure a seamless customer journey. You will gain deep product knowledge as our platform rapidly evolves, contribute to process improvements, and help deliver world-class support experiences.