Customer Support Representative (Fully Remote)

Owner; United States; Remote; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health coverage

Remote work

WFH stipend

Unlimited PTO

Job summary

Owner, a remote-first AI-native system helping local restaurant owners manage their website, online ordering, CRM, and POS, is seeking a customer support specialist. You will assist restaurant owners and guests across calls, chats, and emails.

Join a global, remote-first team focused on hospitality-driven service. Fluency in English and Spanish is required, with experience using Salesforce and telephony systems. This full-time role offers remote work and a competitive compensation package.

Qualifications

• 3-5+ years of customer support experience in a fast-paced, software-driven environment.
• Fluency in Spanish and English (C1/C2) with strong written and verbal skills.
• Experience with CRM (Salesforce preferred) and telephony systems.

Responsibilities

• Provide hospitality-driven support to restaurant owners and guests across calls, chats, and emails.
• Take ownership of complex issues, balancing customer needs with long-term solutions.
• Maintain high CSAT and document interactions in Salesforce.

Skills

Customer support experience

Bilingual English/Spanish

Tools

Salesforce

Telephony systems

Job description

• Provide hospitality-driven support to restaurant owners and guests across calls, chats, and emails.
• Take ownership of complex issues, balancing customer needs with long-term solutions.
• Maintain high CSAT and document interactions in Salesforce.

Requirements:

• 3-5+ years of customer support experience in a fast-paced, software-driven environment.
• Fluency in Spanish and English (C1/C2) with strong written and verbal skills.
• Experience with CRM (Salesforce preferred) and telephony systems.
• Estimated yearly compensation of $20,000 USD (local equivalent).
• Benefits include comprehensive health coverage, remote work, WFH stipend, and unlimited PTO.
• Interview process includes recruiter screen, hiring manager screen, role play, and final round.

Owner

Owner is an AI-native system that helps local business owners, starting with restaurants, manage their website, online ordering, CRM, and POS. It is a remote-first, global team in the low hundreds with top talent from companies like Shopify, HubSpot, and DoorDash.