Bilingual Restaurant Tech Support Specialist (Remote)

Owner.com; United States; A distancia; USD 18.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Remote work

WFH stipend

Unlimited PTO

Descripción de la vacante

Owner.com is seeking a Customer Support Representative to serve restaurant owners and their guests with hospitality-driven support. You will listen actively, resolve issues end-to-end, and collaborate with teammates in Slack to deliver consistent, high-quality service.

We value experience in fast-paced support, the ability to handle escalations calmly, and strong CRM usage. This remote-first role requires weekend availability and flexible shifts to cover 7:00 AM–4:00 PM or 11:00 AM–8:00 PM PST.

Formación

• 3-5+ years of customer support or customer service experience in a B2B SaaS/tech environment
• Fluency in Spanish and English (C1/C2) with strong written and verbal skills
• Experience handling escalations and complex issues with professionalism and judgment
• Mentoring teammates or helping onboard others is a plus
• Experience in a CRM environment (Salesforce preferred) and familiarity with telephony tools

Responsabilidades

• Deliver hospitality-driven, empathetic support across calls, chats, and emails

Conocimientos

3-5+ years customer support experience

Bilingual Spanish & English

CRM experience (Salesforce)

Multitasking & organization

Calm under pressure & solution-focused

Herramientas

Salesforce

Intercom

TalkDesk

Descripción del empleo

Owner.com is seeking a Customer Support Representative to serve restaurant owners and their guests with hospitality-driven support. You will listen actively, resolve issues end-to-end, and collaborate with teammates in Slack to deliver consistent, high-quality service.

We value experience in fast-paced support, the ability to handle escalations calmly, and strong CRM usage. This remote-first role requires weekend availability and flexible shifts to cover 7:00 AM–4:00 PM or 11:00 AM–8:00 PM PST.