Bilingual Customer Support Specialist (EN/ES)

Ascendo-Resources; Jacksonville (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Ascendo-Resources in Jacksonville, FL is seeking a dependable Bilingual Customer Service Representative to support customers in English and Spanish. You will handle inquiries, process orders, provide updates, and maintain accurate records in a fast-paced environment.

Responsibilities include resolving issues, coordinating with internal teams, tracking orders, and delivering professional, timely service. Experience in customer service or call centers is preferred, with strong data entry and

Qualifications

• Fluency in English and Spanish with strong communication skills.
• Previous customer service or call center experience preferred.
• Attention to detail and accurate data entry.
• Basic computer skills including Microsoft Office and ability to learn internal systems.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and customer-focused attitude.
• Able to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels in English and Spanish.
• Provide information regarding orders, services, scheduling, and account inquiries.
• Process customer orders and enter information into internal systems.
• Track order status and coordinate delivery updates.
• Resolve customer concerns and escalate complex issues when necessary.
• Communicate with internal departments to handle requests efficiently.
• Maintain customer accounts and document interactions.
• Follow up with customers to ensure issues are resolved.
• Provide professional, and timely customer service.
• Assist with general administrative duties.

Skills

Bilingual (English/Spanish)

Customer service

Data entry

Organizational skills

Time management

Multitasking

Problem solving

Teamwork

Tools

Microsoft Office

CRM software

Job description

Ascendo-Resources in Jacksonville, FL is seeking a dependable Bilingual Customer Service Representative to support customers in English and Spanish. You will handle inquiries, process orders, provide updates, and maintain accurate records in a fast-paced environment.

Responsibilities include resolving issues, coordinating with internal teams, tracking orders, and delivering professional, timely service. Experience in customer service or call centers is preferred, with strong data entry and