Bilingual Customer Service Representative

Ascendo-Resources; Jacksonville (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Ascendo-Resources in Jacksonville, FL is seeking a dependable Bilingual Customer Service Representative to support customers in English and Spanish. You will handle inquiries, process orders, provide updates, and maintain accurate records in a fast-paced environment.

Responsibilities include resolving issues, coordinating with internal teams, tracking orders, and delivering professional, timely service. Experience in customer service or call centers is preferred, with strong data entry and

Qualifications

• Fluency in English and Spanish with strong communication skills.
• Previous customer service or call center experience preferred.
• Attention to detail and accurate data entry.
• Basic computer skills including Microsoft Office and ability to learn internal systems.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong problem-solving and customer-focused attitude.
• Able to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries by phone, email, and other channels in English and Spanish.
• Provide information regarding orders, services, scheduling, and account inquiries.
• Process customer orders and enter information into internal systems.
• Track order status and coordinate delivery updates.
• Resolve customer concerns and escalate complex issues when necessary.
• Communicate with internal departments to handle requests efficiently.
• Maintain customer accounts and document interactions.
• Follow up with customers to ensure issues are resolved.
• Provide professional, and timely customer service.
• Assist with general administrative duties.

Skills

Bilingual (English/Spanish)

Customer service

Data entry

Organizational skills

Time management

Multitasking

Problem solving

Teamwork

Tools

Microsoft Office

CRM software

Job description

Bilingual Customer Service Representative (English/Spanish)

Job Summary

We are seeking a dependable and customer-focused Bilingual Customer Service Representative to assist customers in both English and Spanish. The ideal candidate will handle customer inquiries, process orders, provide updates, resolve issues, and maintain accurate records while delivering professional and timely service in a fast-paced business environment.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other communication channels in both English and Spanish.

• Provide accurate information regarding orders, services, scheduling, and account inquiries.

• Process customer orders, enter information into internal systems, and maintain accurate documentation.

• Track order status, coordinate delivery updates, and communicate changes or delays to customers.

• Resolve customer concerns and escalated complex issues when necessary.

• Communicate with internal departments to ensure customer requests are handled efficiently.

• Maintain customer accounts, update records, and document interactions.

• Follow up with customers to ensure issues are resolved and expectations are met.

• Provide professional, courteous, and timely customer service.

• Assist with general administrative duties and other tasks as assigned.

Qualifications

• Fluency in both English and Spanish, with strong verbal and written communication skills.

• Previous customer service or call center experience preferred.

• Strong attention to detail and data entry accuracy.

• Basic computer skills, including Microsoft Office and the ability to learn internal systems.

• Excellent organizational and time-management skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong problem-solving skills and a customer-focused attitude.

• Ability to work independently and collaboratively as part of a team.

Ideal Candidate

The ideal candidate is bilingual, detail-oriented, and comfortable communicating with customers and internal teams. Experience with order processing, logistics, shipping, transportation, or coordinating deliveries is a plus.