Bilingual Spanish Call Center Specialist

Network ESC International; Philadelphia (Philadelphia County); On-site; USD 32,000 - 42,000; Full time

Job summary

Network ESC International is seeking a Call Center Representative to handle customer inquiries, process orders, and resolve issues in a professional and courteous manner.

The successful candidate will maintain high satisfaction, meet daily targets, and adapt to a fast-paced environment while providing accurate product information and effective problem solving. Bilingual Spanish skills are a plus for this role.

Qualifications

• High school diploma or equivalent; associate's or bachelor's is a plus.
• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent problem solving and active listening abilities.
• Basic computer and data entry skills.
• Ability to work in a fast-paced environment.
• Flexibility to work shifts, weekends, or holidays if required.

Responsibilities

• Answer incoming customer calls and inquiries professionally.
• Make outbound calls for follow-ups or service needs.
• Resolve complaints and provide appropriate solutions.
• Process orders, payments, returns, and account updates.
• Maintain accurate records of customer interactions.
• Meet daily performance targets for call quality and productivity.
• Escalate complex issues to the appropriate department.
• Follow company policies and confidentiality standards.
• Provide excellent service to ensure customer satisfaction.

Skills

Customer service

Communication

Empathy

Multitasking

Attention to detail

Time management

Education

High school diploma

Job description

Network ESC International is seeking a Call Center Representative to handle customer inquiries, process orders, and resolve issues in a professional and courteous manner.

The successful candidate will maintain high satisfaction, meet daily targets, and adapt to a fast-paced environment while providing accurate product information and effective problem solving. Bilingual Spanish skills are a plus for this role.