Bilingual CS Agent (Spanish/English) - Jacksonville

Freedom Mortgage; USA; Remote; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Freedom Mortgage in Jacksonville, FL is seeking a local Agent, Customer Success fluent in Spanish and English to support our Call Center operations. You will answer customer queries, resolve issues, and maintain confidentiality and data security in a fast-paced environment.

You will pull up loan information, provide accurate responses, adhere to schedules, and work as part of a team to explain policies and find effective solutions. Strong communication and a positive attitude are essential.

Qualifikationen

• Fluent in English and Spanish with strong communication skills.
• High school diploma or equivalent; customer service mindset.
• Ability to multitask and work in a fast-paced environment.

Aufgaben

• Answer inbound and make outbound calls, delivering high-quality service.
• Access loan information and provide accurate, timely responses.
• Adhere to schedules and provide verbal and written customer communications.
• Explain policies and procedures clearly and find effective solutions.
• Build positive relationships and maintain confidentiality and security.
• Maintain attendance and comply with company policies.

Kenntnisse

Bilingual Spanish/English

Ausbildung

High School Diploma or GED

Jobbeschreibung

Freedom Mortgage in Jacksonville, FL is seeking a local Agent, Customer Success fluent in Spanish and English to support our Call Center operations. You will answer customer queries, resolve issues, and maintain confidentiality and data security in a fast-paced environment.

You will pull up loan information, provide accurate responses, adhere to schedules, and work as part of a team to explain policies and find effective solutions. Strong communication and a positive attitude are essential.