Bilingual Customer Service Specialist (Spanish/English)

Teleperformance; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Teleperformance in North Lauderdale, Florida is seeking a Bilingual (Spanish/English) Customer Service Specialist. On-site role handling inbound and outbound inquiries with a focus on efficient, high-quality customer experiences.

Responsibilities include responding to customer questions, active listening, safeguarding sensitive data, and resolving issues on the first call when feasible. Flexible shifts and a dynamic, fast-paced environment are expected.

Qualifications

• Bilingual in Spanish and English is required.
• Minimum 6 months of customer service experience.
• Strong typing and basic computer skills (Windows).
• Able to work 18 years or older and meet start dates.
• College degree not required but a plus.

Responsibilities

• Handle and respond to customer inquiries with care.
• Provide excellent service through active listening.
• Protect confidential customer information.
• Aim to resolve issues on the first call when possible.
• Communicate clearly with customers and team members.

Skills

Bilingual Spanish/English

Typing 25 WPM

Windows proficiency

Education

High School Diploma or equivalent

Job description

Teleperformance in North Lauderdale, Florida is seeking a Bilingual (Spanish/English) Customer Service Specialist. On-site role handling inbound and outbound inquiries with a focus on efficient, high-quality customer experiences.

Responsibilities include responding to customer questions, active listening, safeguarding sensitive data, and resolving issues on the first call when feasible. Flexible shifts and a dynamic, fast-paced environment are expected.