Bilingual Customer Support Specialist (English/Spanish)

Mac Papers and Packaging,; Jacksonville (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Mac Papers + Packaging is seeking a Full-Time Customer Support Specialist (Bilingual) in Jacksonville, FL. You will act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency, communicating fluently in English and Spanish.

Essential duties include answering calls promptly, assessing needs, providing solutions, and documenting interactions. The role requires 1–3 years of experience, CRM familiarity, and strong communication skills in a

Qualifications

• High school diploma or GED required.
• 1-3 years of proven customer support experience.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt/respond to different customer situations.
• Excellent interpersonal, organization, oral and written communications skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Must be able to work alone, and with a team.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to communicate in Spanish fluently.

Responsibilities

• Answer customer calls in a timely and professional manner.
• Identify and assess customer needs to generate solutions.
• Respond to customers with accurate information using system tools.
• Build sustainable relationships and trust through open communication.
• Respond to inventory questions, quotes, and product availability.
• Manage customer complaints to provide timely, situational solutions and follow up.
• Document all customer interactions.
• Follow communication best practice procedures.
• Learn and demonstrate knowledge of product specifications to respond to inquiries.
• Other duties as assigned.

Skills

Bilingual English/Spanish

Customer service

Active listening

CRM familiarity

Interpersonal skills

Education

High school diploma or GED

Tools

CRM systems

Microsoft Office

Windows-based computer

Job description

Mac Papers + Packaging is seeking a Full-Time Customer Support Specialist (Bilingual) in Jacksonville, FL. You will act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency, communicating fluently in English and Spanish.

Essential duties include answering calls promptly, assessing needs, providing solutions, and documenting interactions. The role requires 1–3 years of experience, CRM familiarity, and strong communication skills in a